Digital Experience Designer
Challenge

Relationship advisor

💗Rola Love is a virtual therapist who provides more than conventional relationship advice.

[Voice UI/UX Research & Design]

Challenge

Challenge

Can giving voice assistants personalities improve better user experience?

Statement

Statement

Extracting the essence of Blast Theory’s Karen and my previous voice assistant project Sad Bunny, I want to create a virtual therapist with Google Home named “Rola Love”.

I chose Google Home because we tend to perceive voice assistants as non-judgmental devices that we can not only command them to complete miscellaneous tasks but also receivers of stories we want to keep private from other people. They are always listening just like a therapist. I speculate whether giving personalities to these devices can better simulate users’ situation and enhance the functionality of an assistant.

Persona I

Persona I

Persona II

Persona II

Persona III

Persona III

Voice UI

Voice UI

Rola Love first presents herself as a conventional relationship therapist asking her user questions to get to know her user’s situation. She consoles her user throughout the session but progressively reveals her own intimate experience. She eventually stops letting her user talk and asks for her user’s advice.

Prototype