Digital Experience Designer
Challenge

A heartbroken Google Home

💔Sad Bunny is a sniffling, sobbing Google Home who you console through a recent break-up.

[Voice UI Research & Design]

Challenge

Challenge

The current state of voice technology is often applied on practical use cases such as commanding Alexa to turn on the lights or purchase items on Amazon. How can we design this emerging interface outside of the convention?

Ideation

Ideation

As online dating became the norm of how people fall in love, I speculate that the voice technology will soon be integrated into dating apps.

Iteration I: Biography

It is plausible that we would soon be able to not only attach images, videos and texts on our profile but also recordings of our voice.

Iteration II: Swiping

We would also be able to swipe with our voice.

Iteration III: Relationship Advisor

Or ask our voice assistants for relationship advice.

Observation

Observation

After three iterations, I noticed that voice assistants’ role is often the receiver of our complaints and commands. I wonder how we, as users, would respond if we reverse the emotional labor dynamic between human and voice assistant.

Execution

Using Dialogflow, Javascript and Actions on Google, I created a Google Home persona “Sad Bunny” who makes you patiently listen to the intimate details of her romantic experience and give her advice.

View my code.

Reflection

Reflection

During user testing, it was pleasant to see how much joy Sad Bunny has brought into my users’ life yet unexpected that many users also empathized with Sad Bunny despite her synthetic voice. I realized the power of delivering human emotions through voice and hoped to continue working with this emerging medium.

Press:

Fifteen Unconventional Uses of Voice Technology